Payment Terms and Conditions

This payment system is provided by Your Local Authority and its third party suppliers. Your Local Authority may update these terms from time to time and any changes will be effective immediately on being set out here. Please ensure you are aware of the current terms.

Terms and Conditions

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. Please also see Privacy Policy.

All payments are subject to the following conditions:-

Your payment will normally reach Your Local Authority account to which you are making a payment on the following working day. We cannot accept liability for a payment not reaching the correct account due to you quoting an incorrect card number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason. Your account reference number must be correctly entered in the field provided to ensure that your payment is allocated to your account.

Security

All payment details which are entered through this payment gateway are encrypted when the customer, or third party making payment, enters them. Communications to and from the service provider's site are encrypted. Your Local Authority shall not be liable for any failure by the customer or third party making payment of fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

Service Provider

Online payments of fees can be made by credit or debit card. These payments are collected by the Service Provider on behalf of Your Local Authority. The transaction is received and validated by the Service Provider. The client making the application will get an immediate notification to confirm whether or not the card validation was successful. The funds will be transferred from your account within 48 hours.

Refund Policy

Disputes regarding amounts paid must be made in writing to Your Local Authority. Refunds, if applicable, will only be made to the debit/credit card used for the original transaction.

Cancellation Policy

A recurring payment can only be cancelled by agreement with Your Local Authority when an alternative payment method has been agreed. To cancel a recurring payment, please contact Your Local Authority.